AI
Talkdesk Copilot Knowledge Integration
Structured KnowledgeOwl content with tags, intents, and metadata to improve AI-assisted search results for frontline teams.
View project →About
Learning infrastructure that works in the real world
I manage global learning programs and build a lot of what supports them. That means administering the LMS and knowledge base, writing the CSS that makes documentation scannable, building decision trees in HTML and JavaScript, and automating coordination workflows in Power Automate — alongside running live training across the U.S., Ireland, and the Philippines.
At 14West / The Contact Center, I support distributed teams across three regions. The tools and systems I build are in production and used daily.
See the PortfolioProgram Strategy
Knowledge Systems
Learning Platforms
Performance Support
Expertise
Strategy, tools, and delivery
Training design, front-end development, platform administration, and creative production.
Learning & Development
Technical Tools
Knowledge Management
Learning Systems
Creative Production
Operations
Selected Work
Projects grounded in day-to-day impact
A closer look at the tools, systems, and programs behind the work.
CSS
Knowledge Base Design System
Built a modular CSS component library for KnowledgeOwl — 700+ lines of custom CSS, 15+ reusable components, zero dependencies, live in production.
Explore the case study →UX
Interactive Call-Flow Tools
Created decision trees and call flows with HTML, CSS, and JavaScript to give teams clearer self-service support in the flow of work.
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For professional inquiries, recruiting conversations, or questions about the work, reach out directly.