AI
Talkdesk Copilot Knowledge Integration
Structured KnowledgeOwl content with tags, intents, and metadata to improve AI-assisted search results for frontline teams.
View project →About
Learning infrastructure that works in the real world
My work sits at the intersection of people, operations, and technology. I manage global learning programs while designing the systems behind them: onboarding plans, trainer scorecards, knowledge management systems (KMS), LMS administration, decision trees, and multimedia learning assets.
At 14West / The Contact Center, I support distributed teams across the United States, Ireland, and the Philippines. The goal is simple: make the right information easier to find and the right skills easier to build.
See the PortfolioProgram Strategy
Knowledge Systems
Learning Platforms
Performance Support
Expertise
A practical, connected toolkit
Strategy, delivery, platforms, and production brought together around performance.
Learning & Development
Knowledge Management
Learning Systems
Technical Tools
Creative Production
Operations
Selected Work
Projects grounded in day-to-day impact
A closer look at the tools, systems, and programs behind the work.
L&D
Global Trainer Enablement
Built onboarding plans, scorecards, mentoring structures, and coordination workflows while supporting 8+ clients and leading three client onboardings.
View project →UX
Interactive Call-Flow Tools
Created decision trees and call flows with HTML, CSS, and JavaScript to give teams clearer self-service support in the flow of work.
View project →Let's Connect
For professional inquiries, recruiting conversations, or questions about the work, reach out directly.