Talkdesk Copilot Knowledge Integration
Structured KnowledgeOwl content with tags, intents, and metadata to improve AI-assisted search results for frontline teams.
View project →Global Learning & Development Manager
I run global training programs and build the systems behind them — LMS infrastructure, knowledge bases, and browser-based tools made from scratch in HTML, CSS, and JavaScript.
About
I manage global learning programs and build a lot of what supports them. That means administering the LMS and knowledge base, writing the CSS that makes documentation scannable, building decision trees in HTML and JavaScript, and automating coordination workflows in Power Automate — alongside running live training across the U.S., Ireland, and the Philippines.
At 14West / The Contact Center, I support distributed teams across three regions. The tools and systems I build are in production and used daily.
See the PortfolioExpertise
Training design, front-end development, platform administration, and creative production.
Selected Work
A closer look at the tools, systems, and programs behind the work.
Structured KnowledgeOwl content with tags, intents, and metadata to improve AI-assisted search results for frontline teams.
View project →Built a modular CSS component library for KnowledgeOwl — 700+ lines of custom CSS, 15+ reusable components, zero dependencies, live in production.
Explore the case study →Created decision trees and call flows with HTML, CSS, and JavaScript to give teams clearer self-service support in the flow of work.
View project →For professional inquiries, recruiting conversations, or questions about the work, reach out directly.