AI-Powered Knowledge Assistant
Designed and launched an AI knowledge retrieval tool to help operations staff surface accurate answers in real time during live customer interactions.
View project →Learning & Development Specialist
I help organizations build the learning systems, knowledge infrastructure, and training programs that enable their people to do their best work.
About
With a background spanning instructional design, knowledge management, and learning technology, I specialize in creating systems that help people learn effectively and find information when they need it most.
Whether designing a curriculum from scratch, modernizing a fractured knowledge base, or integrating AI tools into learning workflows — my focus is always on practical outcomes and measurable impact.
See My WorkExpertise
A broad toolkit applied to real problems — from content design to systems thinking.
Work
A selection of initiatives that delivered measurable outcomes.
Designed and launched an AI knowledge retrieval tool to help operations staff surface accurate answers in real time during live customer interactions.
View project →Designed a comprehensive train-the-trainer program to standardize onboarding quality across global training teams and multiple countries.
View project →Led a full overhaul of fragmented internal documentation, consolidating content across legacy wikis and shared drives into a centralized, searchable system.
View project →Explore the full portfolio to see how these skills have been applied to real organizational challenges.